Issue: November/December 2010
Business Hall of Fame: Life Lessons ...
From five Hall of Famers
⊲ To manage in difficult times is the best preparation for success. You learn your own capacity, and it pushes you to do things that you would never attempt under normal circumstances. — W.R. “Tim” Timken, chairman of the board,
The Timken Co.
⊲ We have a very unique management system at Jones Day. The managing partner has total authority — to move quickly, to make tough decisions, to take on risks. If it weren’t for that, we’d just be another midsized firm in Cleveland, Ohio. — Richard W. Pogue, adviser, Jones Day Cleveland
⊲ The biggest mistake most struggling companies make is not having a realistic, effective strategic plan — or they don’t follow the plan.” — Stanley Gault, former chairman and CEO, The Goodyear Tire & Rubber Co. and Rubbermaid Inc.
⊲ In order to be a leader, you have to be a servant first. Learning to be a good servant gives you a foundation for great leadership. — Sam Miller,
co-chairman, Forest City Enterprises
⊲ I don’t believe in bad-hair days. They’re an easy way out. I’ve learned that from watching the strength and courage that young children have when they’re fighting a life-threatening disease. I’ve seen so many times when these young kids, 3, 4, 5 years old, become caregivers. They’re taking care of their moms and dads, the nurses, the doctors. They’re making everybody else feel OK that they’re going to die. If they can do that, I can surely deal with whatever comes across my desk.” — William Considine, president and CEO, Akron Children’s Hospital
⊲ Always be optimistic. Accentuate the positive. Leverage the assets you have, and don’t wallow in your limitations or challenges. — Pogue
⊲ I don’t use the word “employee.” I use the word “associate.” — Gault
⊲ Communication is so fast and so sloppy now. People just don’t bother to check their e-mails. They use abbreviations and symbols. It may be unfair, but it suggests something about the quality of the sender and the message. — Pogue
⊲ I’ve told many people, “If you really want to talk to me, don’t send me an e-mail.” I’m not being mean. I just know there’s a different level of civility people use when they’re face to face. — Considine
⊲ Today we’re suffering from a lack of wisdom, not in what we did today, but in what we did over the last 10 or 15 years. — Miller
⊲ If I am going to overreact or say something I’m going to regret, I take a walk, just get to higher ground. — Considine
⊲ People talk about, “Oh, that person got lucky.” I’ve been on top with a lot of people. Not very many of them got there on luck. Hard, diligent work is fundamental. — Timken
⊲ When you have to make a choice, you wind up with a thousand enemies and one ingrate. —Miller
⊲ If you are short on ethics and short on morality, you will make mistakes that end your opportunities to achieve what you want to achieve. — Timken
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